Last updated: 06/25/2025
At Carebridge Innovations LLC ("we", "our", "us"), we are dedicated to providing high-quality durable medical equipment and ensuring customer satisfaction. This Refund Policy outlines the terms and conditions under which we offer refunds, returns, and exchanges for products purchased from our website.
By purchasing products from us, you agree to the terms set forth in this Refund Policy. Please read it carefully to understand your rights and responsibilities regarding returns and refunds.
1. Payment and Delivery
Please note that payment for products is only processed after the product is delivered and inspected by the customer. You will have the opportunity to inspect the product upon delivery, and if the product is found to be in satisfactory condition and meets the description provided at the time of purchase, payment will be processed. If you are unsatisfied with the condition of the product upon delivery, please follow the return process outlined below.
2. Eligibility for Refunds
Refunds are available for products purchased from our website, subject to the following conditions:
- The product must be returned in its original, unused condition, including all packaging, accessories, and documentation.
- The request for a refund must be made within 30 days from the date of delivery if the product is found to be defective or not as described.
- Refunds will only be processed for products that are defective or damaged upon delivery. We do not offer refunds for used or opened products unless they are defective.
3. Return Process
If you are dissatisfied with the product after receiving and inspecting it, please follow these steps to initiate a return for a refund:
- Contact Us at office@carebridgeinnovations.com or +1 (954) 828-0862 within 30 days of receiving your order. Please provide your order number and details about the product you wish to return.
- Our Customer Service team will issue a Return Authorization Number (RAN), and guide you through the return process.
- Return shipping costs are the responsibility of the customer unless the product is defective or damaged during delivery. In such cases, we will cover the cost of return shipping.
- Once we receive the returned product in the required condition, we will process your refund within 7 business days. Your refund will be credited to the original payment method used at checkout.
4. Defective or Damaged Products
If you receive a product that is defective or damaged upon delivery, we sincerely apologize for the inconvenience. Please take the following steps:
- Immediately contact Us at office@carebridgeinnovations.com or +1 (954) 828-0862. Provide your order number, a description of the issue, and, if applicable, photographic evidence of the defect or damage.
- We will offer you the option of a replacement, repair, or full refund depending on the nature of the issue and your preference.
- In the case of defective or damaged products, we will cover the cost of return shipping.
5. Non-Refundable Items
Please note that certain items are non-refundable. These include:
- Products that have been opened or used, unless defective or damaged.
- Items purchased as final sale or customized products.
- Products returned outside of the refund window (i.e., after 30 days from delivery).
Before purchasing, please ensure you review the product description and our Refund Policy to confirm that the item is refundable.
6. Refund Method
Once your return is approved and processed, the refund will be credited to the original payment method used during checkout. Depending on your payment provider, it may take several business days for the refund to appear in your account.
Please note that shipping fees are non-refundable, and any return shipping costs (if applicable) will be deducted from your refund, unless the return is due to a defect or error on our part.
7. Exchanges
If you wish to exchange a product for a different model, size, or color, please contact our Customer Service team at office@carebridgeinnovations.com or +1 (954) 828-0862. Exchanges are subject to product availability and must meet the same eligibility criteria as returns.
If the new product has a higher value than the original, you will be required to pay the difference.
8. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, with the "Last Updated" date updated accordingly. We encourage you to review this policy periodically to stay informed about our return and refund procedures.
9. Contact Us
If you have any questions or concerns regarding this Refund Policy or the return process, please contact us at:
Carebridge Innovations LLC
1515 N University Dr., STE 214
Coral Springs, FL 33071
office@carebridgeinnovations.com
+1 (954) 828-0862